Returns & Refunds

Every HeartWorks product is printed on demand — created specifically for you at the time of your order. Because of this, all sales are final. We are unable to accept returns or exchanges for wrong size, color selection, or change of mind.

We stand fully behind the quality of our products. If you receive something that is damaged, defective, or has a manufacturing error, we will make it right.

Damaged or Defective Items

If your product arrives damaged or with a printing or manufacturing defect, please email us at info@heartworks.horse within 30 days of delivery. Include a photo of the issue — and if multiple items are affected, a single photo showing all items together.

We will arrange a free replacement or issue a full refund, depending on the situation and your preference.

Digital Products

Digital files and gift cards are final sale and cannot be returned or refunded.

Delivery Issues

If your order is lost in transit or delivery is unsuccessful, please reach out to us. We will work with you to arrange a replacement (additional shipping may apply) or a partial refund.

Refund Processing

Approved refunds are processed to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Questions?

We're a small team and we care about your experience. If something isn't right, email us at info@heartworks.horse and we'll take care of it personally.

Last updated: March 2026